News

2024/02/01
Warning about phishing scams
We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our group hotels. If you receive a mail supposedly from our group hotel(Washington Hotels,Hotel Gracery,Hotel Tavinos,Hotel Fuhita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our group hotels request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.

*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.

2019/10/01
Notice of Temporary Closure for Renovations — Gaslight Restaurant
Thank you for your continued patronage of Gaslight.
Please note that the restaurant will be undergoing renovations in order to create an even more relaxing atmosphere in which we can develop even more delicious dishes.

Gaslight will be closed temporarily for renovations from October 1 (Tuesday) to November 30 (Saturday).

Prior to the start of renovations, business hours for September 29 (Sunday) and 30 (Monday) will also be changed as follows. We apologize for the inconvenience and appreciate your understanding.
= = = = = = = = = = = = = = = = = = =
September 29 (Sunday): 6:30 am – 10:00 am (breakfast)
5:30 pm – 9:00 pm (dinner)
(Last order: 8:30 pm)
September 30 (Monday): 6:30 am – 10:00 am (breakfast only)
= = = = = = = = = = = = = = = = = = =

Notice of Change in Breakfast Venue and Bonjour Business Hours During Renovation Work.
[Breakfast Venue]
October 1 (Tuesday) – 31 (Thursday): 1F Sanjusangendo, 6:30 am – 10:00 am
November 1 (Friday) – 30 (Saturday): 2F Banquet Room, 6:30 am – 10:00 am
[Bonjour Business Hours]
October 1 (Tuesday) – November 30 (Saturday): 10:00 am – 10:00 pm (Last order: 9:30 pm)

Renewal Opening Scheduled for December 1 (Sunday)
Information on the renewal opening of Gaslight will be posted throughout the hotel and on the hotel website.
These renovations are designed to allow us to provide services that better satisfy our guests.
We appreciate your continued patronage of Washington Hotel Aizuwakamatsu.
General Manager

2018/11/20
Notice of restarting our multi-language reservation system.

Thank you for your continued support of WHG Hotels.

Following the suspension of our multi-lingual reservation system on June 26 (Tuesday) earlier this year, we are happy to announce that the service can once again be used for reservations as of November 20 (Tuesday).
We apologize for any inconvenience while this service was unavailable.

For your convenience, we have prepared breakfast accommodation plans for customers who use our hotel by January 31, 2019, so please use it by all means.
Thank you again for your continued support of WHG Hotels. We hope to see you soon.

Notice.

Now reservation is suspended due to system error.
We apologize for the inconvenience.

We sincerely apologize for the inconvenience.
We ask for your patience until we restore the service.
For reservations, please contact us directly with the URL below.

http://en.whg-hotels.jp/contact-us/

Confirmation of contents of inquiries is done at 10: 00-17: 30 (Japan time) excluding weekends and holidays.
For inquiries received outside the above time, we will accept reception after the next business day. Please acknowledge it beforehand.

If there is an urgent inquiry, please contact the hotel individually Please contact us from the inquiry form.

https://aizuwakamatsu.washington-hotels.jp/faq/#cid_31

2018/06/27
Matters Related to Personal Data Breach due to Unauthorized Access to Multilingual Online Booking System Server
For details, please check from the following URL.

https://fujita-kanko.com/topic/notice-about-our-reservation-system/